Frequently Asked Questions

Check most frequently asked questions here
Ordering
Design & Customization
Delivery & Shipping
Business Cards
Ordering
What is the process to place an order?

Ordering from us is a straightforward and interactive process designed to meet your needs. Here's how it works:

Select Your Product: Buy the listing and choose the quantity you desire. The price will adjust based on the quantity and options you select.

Provide Information: During the checkout process, you can fill in all necessary details and attach any files you may have, such as logos or slogans. If you prefer, you can send these details later by responding to the automatic email sent to your address.
For business cards, you'll need to provide the contact information you'd like displayed. This might include:
Your name (We will maintain the text case as you've provided it.)
Your profession or title
Your phone number
Your email address
Your website URL or social media username
A QR code, or the information to be encoded into one (we're happy to create the QR code for you)

Design Phase: We'll design the product according to your specifications and make any necessary changes until you're satisfied.

Approval: Before we proceed with printing, you'll need to approve the final design and the Approval List. This is an important step, as we can't begin printing without your confirmation.

Production: Upon receiving your approval, we'll begin the printing process. We use high-quality materials and state-of-the-art printing technologies to ensure the best result. This stage usually takes 3-5 business days for standard products.

Delivery: After printing, we'll prepare your order for shipment. Shipping time differs depending on your location. Approximate timing you can check here. We ensure every order is properly packed to reach you in perfect condition.

Feedback: Once you receive your order, we'd appreciate it if you could share your feedback with us. We're always looking to improve, and your input is crucial to us.

Please don't hesitate to get in touch if you have any questions or need further clarification at any stage of the ordering process. We're here to help!
What is your cancellation, return, and exchange policy for the orders?
Our cancellation policy allows you to request cancellation within 12 hours of purchase.

Unfortunately, we can't offer cancellations and refunds for rush orders once they've been submitted for print.

For returns and exchanges, we only accept non-customized items within 30 days of purchase, and the items must be in their original, unused condition.

Please note that custom-printed items, gift cards, and downloadable or custom digital products are non-returnable and non-exchangeable.

Please check our Return policy for more details and further clarifications.
 
Can I make changes to my design after placing an order?
Yes!

You can make changes to your design during the Design Phase.
After you've provided all the necessary details and files, we will create the design for you and make any changes if needed.
You will have the opportunity to review the design and request adjustments before the Approval stage.

Once the design is approved and the final Approval List is confirmed, we will proceed to print, and no further changes can be made at that point. Feel free to reach out to us if you have specific questions or need assistance with your design!
Do you provide proofs of what the finished product will look like before purchase?
Yes, we can provide proof of the finished product before the purchase of the product.

However, to do this, we kindly ask you to purchase our design service, which costs $25. This fee is then deducted from the total cost of your primary product order when you proceed with it. To order this servise, please follow this link.

If you decide not to order the primary product after seeing the proof, please note that this design service fee is non-refundable. However, you will still have the design layout we created for you.
Can I request custom sizes and shapes for my printed products?
Yes, we do offer custom sizes and shapes for nearly all our printed products.

However, please note that this may come at an additional cost. Products that already include this option in their price usually have "Custom Size" or "Custom Shape" in their title. If you have a particularly unique size or shape in mind, we encourage you to reach out to us so we can assist you further.
What is the typical processing and delivery time for an order?

Our order processing and delivery timeline typically follow these steps:

1. Order Processing: Typically takes 2-4 days but often depends on a client's response time and number of edits. We recommend allowing sufficient time for any design adjustments that may be necessary.

2. Production: This stage usually takes 3-5 business days for standard products.

3. Shipping: After production, your order is shipped from our facility in Kyiv, Ukraine. The shipping time varies based on the method you choose and your location. Standard International Shipping to the US usually takes 10-15 business days, while Express Expedited Shipping takes about 6-10 business days worldwide.
Please note these times are estimates, and delays that are outside our control may occasionally occur.

4. Delivery: Once shipped, you will receive a tracking number to monitor the progress of your delivery.

Do you offer discounts for bulk orders?
Yes, we do offer discounts for bulk orders!

While our listings display prices up to 1,000 units, if you require a larger quantity, we would be more than happy to provide you with a customized quote. Please feel free to contact us with your specific quantity needs for further assistance.
How can I use any store credit I have for the order? Are there any discounts available?
Certainly!

We have an ongoing loyalty and referral program where you can earn points and exchange them for discounts on your purchases, including business cards or refills.
This program is on our website, located in the bottom left corner. By participating in this program, you can utilize any store credit you have and access various discounts.

Feel free to explore and take advantage of this feature to make your shopping experience more rewarding!
What is the process to place an order?

Ordering from us is a straightforward and interactive process designed to meet your needs. Here's how it works:

Select Your Product: Buy the listing and choose the quantity you desire. The price will adjust based on the quantity and options you select.

Provide Information: During the checkout process, you can fill in all necessary details and attach any files you may have, such as logos or slogans. If you prefer, you can send these details later by responding to the automatic email sent to your address.
For business cards, you'll need to provide the contact information you'd like displayed. This might include:
Your name (We will maintain the text case as you've provided it.)
Your profession or title
Your phone number
Your email address
Your website URL or social media username
A QR code, or the information to be encoded into one (we're happy to create the QR code for you)

Design Phase: We'll design the product according to your specifications and make any necessary changes until you're satisfied.

Approval: Before we proceed with printing, you'll need to approve the final design and the Approval List. This is an important step, as we can't begin printing without your confirmation.

Production: Upon receiving your approval, we'll begin the printing process. We use high-quality materials and state-of-the-art printing technologies to ensure the best result. This stage usually takes 3-5 business days for standard products.

Delivery: After printing, we'll prepare your order for shipment. Shipping time differs depending on your location. Approximate timing you can check here. We ensure every order is properly packed to reach you in perfect condition.

Feedback: Once you receive your order, we'd appreciate it if you could share your feedback with us. We're always looking to improve, and your input is crucial to us.

Please don't hesitate to get in touch if you have any questions or need further clarification at any stage of the ordering process. We're here to help!
What is your cancellation, return, and exchange policy for the orders?
Our cancellation policy allows you to request cancellation within 12 hours of purchase.

Unfortunately, we can't offer cancellations and refunds for rush orders once they've been submitted for print.

For returns and exchanges, we only accept non-customized items within 30 days of purchase, and the items must be in their original, unused condition.

Please note that custom-printed items, gift cards, and downloadable or custom digital products are non-returnable and non-exchangeable.

Please check our Return policy for more details and further clarifications.
 
Can I make changes to my design after placing an order?
Yes!

You can make changes to your design during the Design Phase.
After you've provided all the necessary details and files, we will create the design for you and make any changes if needed.
You will have the opportunity to review the design and request adjustments before the Approval stage.

Once the design is approved and the final Approval List is confirmed, we will proceed to print, and no further changes can be made at that point. Feel free to reach out to us if you have specific questions or need assistance with your design!
Do you provide proofs of what the finished product will look like before purchase?
Yes, we can provide proof of the finished product before the purchase of the product.

However, to do this, we kindly ask you to purchase our design service, which costs $25. This fee is then deducted from the total cost of your primary product order when you proceed with it. To order this servise, please follow this link.

If you decide not to order the primary product after seeing the proof, please note that this design service fee is non-refundable. However, you will still have the design layout we created for you.
Can I request custom sizes and shapes for my printed products?
Yes, we do offer custom sizes and shapes for nearly all our printed products.

However, please note that this may come at an additional cost. Products that already include this option in their price usually have "Custom Size" or "Custom Shape" in their title. If you have a particularly unique size or shape in mind, we encourage you to reach out to us so we can assist you further.
What is the typical processing and delivery time for an order?

Our order processing and delivery timeline typically follow these steps:

1. Order Processing: Typically takes 2-4 days but often depends on a client's response time and number of edits. We recommend allowing sufficient time for any design adjustments that may be necessary.

2. Production: This stage usually takes 3-5 business days for standard products.

3. Shipping: After production, your order is shipped from our facility in Kyiv, Ukraine. The shipping time varies based on the method you choose and your location. Standard International Shipping to the US usually takes 10-15 business days, while Express Expedited Shipping takes about 6-10 business days worldwide.
Please note these times are estimates, and delays that are outside our control may occasionally occur.

4. Delivery: Once shipped, you will receive a tracking number to monitor the progress of your delivery.

Do you offer discounts for bulk orders?
Yes, we do offer discounts for bulk orders!

While our listings display prices up to 1,000 units, if you require a larger quantity, we would be more than happy to provide you with a customized quote. Please feel free to contact us with your specific quantity needs for further assistance.
How can I use any store credit I have for the order? Are there any discounts available?
Certainly!

We have an ongoing loyalty and referral program where you can earn points and exchange them for discounts on your purchases, including business cards or refills.
This program is on our website, located in the bottom left corner. By participating in this program, you can utilize any store credit you have and access various discounts.

Feel free to explore and take advantage of this feature to make your shopping experience more rewarding!
Can you create a completely new, custom design for me, even if it's not listed on your site?

Certainly! Even if it's not listed on our site, we can craft a completely new, custom design tailored just for you.

If you order the printed product, the design service comes at no additional cost. Please note that while we retain the printing file for potential reorders, it is not provided to the customer.

If you require the printable file, we treat that as a separate service. For pricing details on this service, please check our Services menu or feel free to inquire with us directly.

Should you wish to reorder in the future, rest assured your design will be safely stored with us.

What is the cost for the design services?

If you order a printed product from us, the design service is provided at no additional charge.

However, please note that in this case, we retain the printing file and do not provide it to you, although we keep it on record for any future reorders you might wish to make.

We treat the printable file as an independent service if you need it separately. You can find the pricing for the design services in our Services menu on our website or feel free to inquire directly with us for specific pricing details.

Can I use my own design for the print product?

You're welcome to provide your own design for the print product. Please use eps, ai, and pdf for the best result.

We're here to assist if you run into any challenges or need design adjustments. Remember that if you order a printed product, we offer design services for free!

What kind of paper/material options do I have?

We offer a diverse range of materials to suit your needs. These include coated paper, colored paper, textured art paper, suede materials, as well as transparent or matte plastics.

If you can't find the specific material on our website, please contact us. We'll do our best to provide or suggest the most suitable alternative for you.

What types of finishes/coatings are available?
Different products may have varying options for finishes and coatings. To enhance the appearance and durability of your printed items, we offer several finishes/coatings:

Glossy Finish: Provides a shiny and reflective surface, enhancing the vibrancy of colors.

Matte Finish: A non-reflective, smooth finish that delivers a contemporary, elegant touch.

Soft-touch Finish: Offers a velvety, soft feel to the touch, adding a luxurious and unique texture to your design.

Spot UV Coating: A selective coating process where certain areas are given a UV finish, emphasizing specific elements or details.

Foil Stamping: Uses heat to transfer metallic foil to a solid surface, adding a shiny and upscale detail.

Raised Foiling: An elevated foil effect that introduces depth and a tactile element, creating a 3D-like appearance.

Raised UV coating: A unique finishing technique that elevates select areas of a print, giving it a tactile, glossy texture and making design elements pop.

Embossing/Debossing: Techniques that result in a raised or recessed design, respectively, adding both a tactile and visual dimension.

If you're curious about which finishes are available for a specific product or if you'd like further details on any of these options, please get in touch with us.
Can I see a proof before my order is produced?

It is a must! After you provide all the necessary details and we design your product based on your specifications, you will enter the "Approval" phase. In this phase, we will send you a proof of the final design. You must review and approve this design, as we won't proceed with printing until we have your confirmation.

Always feel free to communicate any changes or adjustments you'd like made during this process. We're here to ensure your product aligns perfectly with your vision.

What is the difference between RGB and CMYK, and which one should I use?

RGB and CMYK are both color models used in design and printing, but they serve different purposes.

RGB (Red, Green, Blue):
Used primarily for digital displays like monitors, televisions, and cameras.

CMYK (Cyan, Magenta, Yellow, Black):
Used for full-color printing.

For your designs intended for print, we recommend using the CMYK color model for the most accurate color representation. However, we understand that not everyone will be familiar with these technical details. So we accept files in any color mode. Once received, we prepare them for printing by converting them to the CMYK mode, ensuring that the final print will meet your expectations in terms of color accuracy.

What types of files can I submit for my design?

The most efficient file formats that speed up and simplify the processing of your order are eps, ai, and pdf.

However, if you don't have your design in these formats, don't worry. We accept a variety of file types and can prepare them for printing. Just send over what you have, and we'll take care of the rest.

Will the color of the print be the same as on my screen?

Due to variations in screen calibrations, the color you see on your screen might slightly differ from the printed product. Different screens may display colors differently, so there can be minor deviations in the final print, especially with vibrant colors. 

If color matching is critical for you, please let us know, and we'll offer solutions to meet your standards best.

Do you offer international shipping? What countries do you ship?
Yes, we offer Standard and Express Expedited international shipping to a wide range of countries. Here's a list of countries we currently ship to:
 
United States of America Colombia Kuwait Qatar
Canada Costa Rica Liechtenstein Saudi Arabia
Albania Curaçao Macedonia Senegal
Algeria Dominican Republic Malaysia Serbia
Andorra Ecuador Mexico Seychelles
Antigua and Barbuda Egypt Moldova (Republic of) Singapore
Argentina El Salvador Monaco South Africa
Aruba Georgia Mongolia Korea
Azerbaijan Guadeloupe Montenegro Taiwan
Bahamas Hong Kong Morocco Turkey
Bahrain Iceland Nepal Sri Lanka
Bangladesh India New Zealand Switzerland
Barbados Indonesia Norway United Arab Emirates
Bolivia (Plurinational State of) Seychelles Oman
United Kingdom of Great Britain and Northern Ireland
Bosnia and Herzegovina Israel Panama Uruguay
Cambodia Jamaica Paraguay Vietnam
Chile Japan Peru  
China Kazakhstan Philippines  





 
If your country isn't listed above, please get in touch with us, and we'll do our best to assist you."
What shipping options are available, and what is the estimated delivery time?

Here is the list of available shipping options:

Standard International Shipping to the US: This takes approximately 10-15 business days.

Standard International Shipping worldwide: Depending on your country's location, shipping may take 10-30 business days.

Express Expedited Shipping: A faster alternative with a delivery time of about 5-9 business days, available worldwide.

Please note that there might be occasional delays with all options. Once your order is shipped, we will provide you with a tracking number to monitor its status.

We want to highlight that we don't guarantee delivery dates and cannot offer returns or exchanges for orders arriving later than expected. For more information, please refer to our Shipping Policy.

Can you create a business card design based on my requirements?

Absolutely! We specialize in creating unique, custom designs tailored to your specific requirements, whether it's clear cards or made of art paper, gradient-colored, half-transparent, or any other design option.

If you choose to order the printed product with us, we offer the design service for free. However, while we retain the printing file for any future reorders you might want, we don't provide it outright.

If you need the printable file, it's considered a separate service. You can order Custom Business Card Design here or reach out to us for more details.

 
Can I use my own design on the business cards you do?
Absolutely! You can provide your own design, and we'll print it with the same quality. We also provide free design services if you need assistance creating or changing your design.
How do I choose the right type of business card for my needs?

Select the listing based on your business card vision. If vibrant full-color printing appeals to you, pick the option that includes it. And for instance, for logos with two primary colors, a dual-color foil might be a great touch.

And don't forget, upgrading your order later is always an option.

Can you add specific features (QR codes, barcodes, etc.) to my business card?

Certainly! We can incorporate specific features like QR codes and barcodes into your business card design. Just provide us with the link or contact details you want to encode, and we'll handle the QR code creation for you. This service is free.

We highly recommend using QR codes on business cards as it's a modern, efficient way to share information and is very convenient for both you and the card recipient. Always feel free to discuss any customizations you have in mind with us.

What are the limitations, if any, for the design elements (shape, foil elements, etc.) of the business cards?

For different types of cards, there might be specific limitations. Primary constraints can arise from overly complex card shapes, extensive foil areas, and in some instances, combining full-color imagery with foiling.

However, if you have specific concerns or questions about your design, please reach out to us. We're here to assist and guide you through the process.

Can my business card be converted into other forms like stickers for special events?

Absolutely! Based on our extensive customization options, we can adapt your business card design to other formats like stickers for special events.

While there might be design constraints depending on the specific product type, we're confident in providing a solution that will meet your needs. Just get in touch with us to discuss the details!

Oops, your search did not match any FAQs
Don't hesitate to reach out if you have any further questions