Shipping policy

SHIPPING POLICY

BcardsCreation products are manufactured in Kyiv, Ukraine, and shipped to customers using the shipping method selected or confirmed for the order.

The total time before delivery includes design and approval, production, and carrier transit. These are separate stages. Production estimates begin after full payment and final approval; transit estimates begin after dispatch. Time spent waiting for customer information, revisions, decisions, or approval moves the expected delivery date accordingly.

SHIPPING METHODS AND CHARGES

Available shipping methods, estimated transit times, and charges are shown at checkout based on the product, package weight, and destination. Free standard shipping applies only when it is shown as available for the specific order at checkout. Expedited shipping may require a customer phone number for carrier processing.

A shipping-method estimate covers carrier transit only. It does not include design, approval, or production time.

DESIGN, APPROVAL, AND PRODUCTION

Production begins only after the order has been paid in full and the customer has explicitly approved the final Approval List.

Typical production estimates after final approval are:

4–6 business days for a simple card order;

5–7 business days for a hot-foil-only card order; and

additional time for bonded constructions, custom shapes, raised foil, or other complex work.

We will confirm or update the production estimate for the specific order. Business days do not include weekends or Ukrainian public holidays.

If we are waiting for content, revisions, a decision, or approval, the order remains on hold. Production and delivery estimates may be recalculated when the required response is received.

TRANSIT ESTIMATES

Current estimated transit times after dispatch are listed below. Transit figures are in calendar days unless expressly stated otherwise:

United States, standard shipping: approximately 2–3 weeks;

United States, expedited shipping: approximately 6–10 days;

Australia, standard shipping: approximately 3–4 weeks; and

Australia, express shipping: approximately 2 weeks.

Transit estimates for other destinations are shown at checkout or provided case by case. Contact us before ordering if delivery timing is important or if you need an expedited option.

All transit times are estimates, not guaranteed delivery dates. Customs processing, carrier operations, weather, public events, local postal service, and other circumstances outside our control can cause delays.

We commit to the production timeline that we confirm for the order, but we cannot guarantee a carrier's delivery date.

TRACKING

When tracking is available, we will provide the tracking number after dispatch.

Some international routes do not show movement immediately. A label may be created before the first carrier scan, and tracking can remain unchanged while a parcel is in international or consolidated transit. A delayed tracking update does not necessarily mean that the parcel has not been shipped.

SHIPPING ADDRESS

The customer is responsible for checking the shipping address shown in the final Approval List. Please notify us immediately if an address must be corrected.

Once an order has been dispatched, an address change may be impossible. Additional shipping or reshipment costs caused by an incorrect customer-supplied or customer-approved address may be the customer's responsibility, except where applicable law requires otherwise.

CUSTOMS, DUTIES, AND TAXES

International shipments may be subject to import duties, taxes, customs fees, or carrier fees in the destination country. Unless they were expressly collected at checkout, these charges are the customer's responsibility and are not included in the product or shipping price.

Customs processing can also extend the transit time.

SHIPPING RESTRICTIONS

We do not ship to destinations where shipment is prohibited by law or unavailable through our carriers. Carrier and legal restrictions can change without notice. Please contact us before ordering if you are unsure whether delivery is available to your destination.

LATE, LOST, OR DAMAGED SHIPMENTS

An order is not eligible for a refund or return solely because it arrives later than an estimated, non-guaranteed delivery date, except where applicable law requires otherwise.

If tracking shows an unusual delay, loss, or delivery problem, use our contact form and include your order number.

If an order arrives damaged, keep the product and packaging and send us photographs of both. We will investigate the claim under our Return and Refund Policy and provide an appropriate remedy when shipping damage is confirmed.

CANCELLATIONS

Shipping and production timing does not create a separate cancellation right. Cancellation and refund requests are governed by our Return and Refund Policy, including the 12-hour full-refund window, the pre-approval partial-refund terms, and the no-cancellation-refund rule after final approval.

CONTACT

For shipping questions, use our contact form. Include your order number and delivery country.