Refund policy

REFUND, CANCELLATION, AND RETURN POLICY

Most BcardsCreation products are designed and manufactured specifically for each customer. Because custom and personalized products cannot be resold, cancellation and return eligibility depends on the stage of the order.

Please review this policy before placing your order.

CANCELLATION WITHIN 12 HOURS

You may request a full refund within 12 hours after placing your order, provided that:

• you have not approved the final Approval List; and
• the order has not been released to production.

Both conditions must be met.

If you approve the Approval List or authorize us to begin production within the first 12 hours, the after-approval policy below applies.

To request cancellation, email bcardscreation@gmail.com and include your order number. The time when we receive your cancellation request determines which cancellation terms apply.

CANCELLATION DURING THE DESIGN AND APPROVAL PROCESS

If you request cancellation more than 12 hours after placing your order, but before approving the final Approval List, a partial refund is available.

We will retain 50% of the amount paid, up to a maximum of USD 100, and refund the remainder.

For example, if 50% of the amount paid is less than USD 100, we retain that 50%. If 50% would exceed USD 100, we retain no more than USD 100.

The retained amount covers work already completed for your custom order. Depending on the stage of the project, this may include:

• reviewing your order and submitted materials;
• preparing or adapting the design;
• selecting materials and production methods;
• creating mockups and production files;
• preparing the Approval List;
• making requested revisions;
• communicating about specifications; and
• reserving production capacity for the order.

The partial-refund option applies only before the final Approval List has been approved.

ORDERS WAITING FOR CUSTOMER RESPONSE

Production cannot begin until we have received the required content and your explicit approval of the final Approval List.

If we are waiting for your information, revisions, decision, or approval, the order will remain on hold. Production and delivery estimates may need to be recalculated when the customer returns.

An inactive order is not automatically canceled or refunded solely because the customer has stopped responding.

If the customer later requests cancellation, the refund will be determined by the stage the order had reached:

• within the first 12 hours and before approval — full refund;
• after 12 hours but before approval — partial refund under the terms above;
• after approval — no cancellation refund.

THE APPROVAL LIST

The Approval List is the final production document for your order. It shows the artwork and order details that will be used for production.

Before approving it, please check all details carefully, including:

• names and spelling;
• phone numbers and email addresses;
• website and social media information;
• QR codes and their destinations;
• artwork and logo placement;
• colors and finishing instructions;
• card size and orientation;
• material and thickness;
• quantity;
• shipping address; and
• any other order-specific information.

Approval must be explicit and must refer to the final version provided.

Once you approve the Approval List, you authorize us to produce the order exactly as shown and specified in that document.

AFTER THE APPROVAL LIST IS APPROVED

Once the final Approval List has been approved, the custom order becomes final.

After approval:

• the order cannot be canceled for a change of mind;
• no cancellation refund is available;
• custom products cannot be returned or exchanged because the customer no longer wants them;
• information or artwork errors that appeared in the approved Approval List are the customer's responsibility; and
• changes may no longer be possible once production preparations have begun.

A requested change after approval does not cancel the original approval. If the change is still technically possible, it may require additional payment, a new Approval List, and a revised production timeline.

If materials, tooling, printing, or other production work have already been ordered or started, we may be unable to make the requested change.

CUSTOM AND PERSONALIZED PRODUCTS

Custom-printed, personalized, made-to-order, and custom digital products cannot be returned, exchanged, or refunded because of:

• a change of mind;
• dissatisfaction with a detail that appeared in the approved Approval List;
• customer-supplied spelling or contact-information errors;
• an incorrect QR destination supplied or approved by the customer;
• normal differences between colors displayed on a screen and printed colors;
• normal material or production tolerances; or
• a delivery estimate that was not presented as a guaranteed delivery date.

This does not apply when the product has a confirmed production defect, was materially different from the approved Approval List, was supplied incorrectly, arrived damaged, or is otherwise covered by rights that cannot be excluded under applicable law.

ERRORS, DEFECTS, AND SHIPPING DAMAGE

If you believe that we made an error, that the product has a production defect, or that the order arrived damaged, please contact us promptly at bcardscreation@gmail.com.

Include:

• your order number;
• a clear description of the problem;
• photographs of the affected products;
• the approximate number of affected items; and
• photographs of the packaging if the shipment arrived damaged.

Please do not return an order before contacting us and receiving return instructions.

We will investigate the claim by comparing the received product with:

• the approved Approval List;
• the confirmed order specifications;
• the production records; and
• the shipping information, where relevant.

If a production error, incorrect product, defect, or shipping damage is confirmed, we will provide an appropriate remedy. Depending on the circumstances and applicable law, this may include:

• correcting the problem;
• reprinting the affected items;
• replacing the affected items;
• issuing a partial refund; or
• issuing a full refund.

We do not promise a specific remedy before the cause and extent of the problem have been reviewed.

If we require a defective or incorrect product to be returned, we will provide return instructions and determine responsibility for the necessary return shipping based on the cause of the problem and applicable law.

NON-CUSTOM PRODUCTS

A physical product that was not customized or personalized may be returned within 30 calendar days after delivery, provided that it is:

• unused;
• undamaged;
• in its original condition; and
• in its original packaging.

Contact bcardscreation@gmail.com before returning a product. Unauthorized returns may not be accepted.

For a non-defective return made because the customer changed their mind, the customer is responsible for return shipping. Original shipping charges are not refundable except where required by applicable law.

Gift cards and downloadable digital products are not eligible for change-of-mind returns or refunds, except where required by applicable law.

ORDERS CANCELED BY BCARDSCREATION

If we determine that we cannot fulfill an order and cancel it before production, we will refund the amount paid for the unfulfilled order.

This provision does not apply when fulfillment is prevented by missing customer information, lack of customer approval, or customer inactivity. In those situations, the order remains on hold unless the customer requests cancellation.

REFUND PROCESSING

Approved refunds are issued to the original payment method.

After we process a refund, the time required for the funds to appear depends on the payment provider, card issuer, or bank.

If you have received confirmation that a refund was processed but do not see the funds, please contact your payment provider first and then email us at bcardscreation@gmail.com if further assistance is needed.

LEGAL RIGHTS

Nothing in this policy limits any consumer right or remedy that cannot legally be excluded under applicable law.